81 Transportation Non-Emergency Medical Transportation Policy and Procedure

Effective Date: 01/01/2024

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1. Introduction

81 Transportation is committed to providing reliable, safe, and timely non-emergency medical transportation (NEMT) services to residents of Virginia. Our services cater to individuals who require transportation to and from medical appointments, treatments, and other healthcare-related destinations.

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2. Services Provided

Ambulatory Transportation: For individuals who can walk or require minimal assistance.

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3. Booking and Scheduling

Advance Booking: Transportation requests should be made at least 24 hours in advance. Emergency Booking: Same-day requests will be accommodated based on availability. Cancellations: Clients must cancel at least 12 hours before the scheduled pick-up time to avoid a cancellation fee.

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4. Client Eligibility

• Clients must have Medicaid and schedule transportation through a Managed Care Organization (MCO) that we partner with.

• Clients must provide proof of medical appointments or treatments.

• Clients must provide accurate contact and pick-up/drop-off information.

• Clients must disclose any special needs or assistance requirements at the time of booking​

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5. Safety and Compliance Driver Requirements:

• • All drivers are required to hold a valid Virginia driver's license and complete background checks.

  • Drivers must adhere to all traffic laws and regulations.

  • No use of cell phones while operating the vehicle. Vehicle Requirements:

• Vehicles must pass regular safety inspections and comply with Virginia Department of Transportation regulations.

Substance Abuse and Testing:

• All employees must pass pre-employment drug tests.

• Random drug and alcohol testing will be conducted regularly.

• Any employee found under the influence of drugs or alcohol while on duty will face immediate

  termination.

  Safety Trainings:

• All employees must complete initial and ongoing safety training, including CPR and first aid.

• Regular training sessions will cover defensive driving, patient handling, and emergency procedures.

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6. Privacy and Confidentiality

• All client information is confidential and will be handled in compliance with HIPAA regulations.

• Client records will be securely stored and only accessible to authorized personnel.

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​7. Payment and Billing

Medicaid Coverage: Clients must have Medicaid coverage and schedule transportation through the

Managed Care Organization (MCO) we work with.

Billing: The MCO will handle billing directly. Clients are not responsible for any payments unless otherwise specified by the MCO.

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8. Client Responsibilities

• Be ready at the scheduled pick-up time.

• Notify the office of any changes to the schedule or special needs in advance.

• Provide necessary medical documentation if required.

 

9. Company Responsibilities

• • Ensure timely and reliable transportation.

  • Maintain clean and well-maintained vehicles.

  • Provide courteous and professional service.

  • Ensure the safety and comfort of all clients 

  • 10. Emergency Procedures

  • In case of a medical emergency, drivers are instructed to call 911 immediately.

  • Drivers are trained in basic first aid and CPR.

 

11. Grievances and Complaints

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• Clients can file complaints by contacting our office at [Phone Number] or [Email Address].

• Complaints will be reviewed, and a response will be provided within 7 business days.

 

12. Amendments

• This policy and procedure document may be amended as necessary. Clients will be notified of any changes.